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Welcome to Twin Oaks Savings Bank (TOSB) Online Banking Service. Your use of TOSB’s Online Banking Service is subject to all terms and conditions contained in this Online Agreement (the “Agreement”). Please read the Agreement carefully before proceeding. For by checking the “I Accept” box on the physical application, you are (1) acknowledging your receipt of the information listed below, (2) agreeing that any contract you enter into with TOSB for the provision of certain On-line Banking Services, may be in electronic form, and (3) agreeing that certain information that may be delivered in connection with the Services may also be in electronic form.

You agree to the rules in this Agreement every time your password is used to access TOSB’s Online Banking Service. Your use of the Online Banking Service is also subject to all of the terms, conditions, rules and regulations contained in your signature card agreement, unless otherwise noted in this agreement, or other documents applicable to your account and in any amendments thereto.

You must access TOSB’s Online Banking service in the ways described in these terms and conditions and in any amendment notices issued by TOSB in the future. Notice to you may occur in a number of ways, including email to your last known email address, mail to your last known address, electronically via the Internet, and/or notices posted in our branch offices. TOSB reserves the right to change these terms and conditions at anytime by giving you 14 days notice.

To be eligible to use the Online Banking Service, you must open or maintain a deposit account at Twin Oaks Savings Bank, you must complete an application and you must be at least 18 years of age. You must maintain your account in good standing with TOSB in order to perform transactions through those accounts using the Online Banking Service. Approval to use the Online Banking Service is at our discretion and we reserve the right to subsequently cancel your access to the service.

Online Banking Service

The Online Banking Service may be used to:

  1. Access your account balances and review transactions.
  2. Transfer funds between your bank account(s). Please note transfers made online may not appear in your transaction history immediately, however, they will be reflected in your balance. Because regulations require the Bank to limit pre-authorized transfers, including Online Banking transfers from certain types of accounts, the following limitations apply:
    1. For security reasons, we may limit the frequency and dollar amount of transactions from your account.
    2. We may modify the services available through Online Banking from time to time in accordance with applicable law. Additional services may become accessible in the future. As each becomes available, you will be provided with a description of each service and any account fees associated with the service, and you will be given the opportunity to access each through Online Banking. Your use of these new services or accounts shall mean that you agree to any additional terms and conditions as well as payment of fees. In addition, we reserve the right to delete or modify any services or accounts from Online Banking.
  3. Pay your loans at TOSB by transferring funds from your related bank account(s). The outstanding principal balance is available for your online viewing. You can make a regular loan payment by transferring funds from your checking or statement savings account to the loan.

You will continue to receive your regular account statement.

Important Information Regarding Two or More Signature Accounts

If the account is an account requiring two or more signatures, you and all signers hereby waive all signature requirements when using TOSB’s Online Banking Service. You agree that TOSB is authorized to recognize the ACCESS ID and PASSWORD of either joint account owner in the payment or transfer of funds from or the transaction of any business with respect to the account, any charge against the account for money withdrawn or transferred there from or advanced against by use of the ACCESS ID or PASSWORD of either joint account owner shall be valid and you discharge TOSB from liability with respect to same.


“We”, “us”, “our”, “TOSB”, mean Twin Oaks Savings Bank.

“You” or “your” mean either you personally as a customer of TOSB, or a person authorized by you to operate on your accounts via the service.

Authorized User-you or any person who is either actually authorized by you to use TOSB’s Online Banking Service on your behalf or accesses TOSB’s Online Banking Service using your TOSB ACCESS ID and ONLINE PASSWORD, whether or not such person has actual authority to do so.

Business Day – means Monday through Friday except for legal holidays.

Password – a confidential password used to prevent unauthorized access to and use of your account(s). When used with your ACCESS ID it gives access to TOSB’ Online Service.

Transaction – any transaction requested using TOSB Online Banking Service including requests for transfers between your accounts.

Operation of the Online Banking Service

You must be careful to ensure that you enter your transaction details carefully. We are not obliged to effect the electronic transfer if you do not give us all of the information requested on the screen, or if any of the information you give us is inaccurate.

All transfers made via the Online Banking Service are subject to sufficient funds being available in your account, to meet such transfers at the time they are to be processed.

Use of Your User Name and Password

You agree not to allow anyone to gain access to the Online Banking Service or to let anyone know, including family or TOSB personnel, your Password used with the Online Banking Service. You are responsible for keeping your password and account data confidential. Your use of your password will be considered the same as your written signature in authorizing us to complete any transactions you may request. TOSB will have no obligation, or take any further steps, to verify any instructions received from you or appearing to be sent to you via the Online Banking Service. Any authorized or other person to whom you give your password will have full access to your accounts and to the extent permitted by law, TOSB will not be held responsible for any claim or loss that results directly or indirectly, from any unauthorized use or misuse of your ACCESS ID and or Online Banking Password, unless the loss was the direct result of a TOSB employee’s gross negligence or willful misconduct. In no event will TOSB be liable for loss of goodwill, or for special, incidental, indirect, punitive or consequential loss of damages of any kind. TOSB shall not be responsible for liability, loss or damage of any kind resulting from any delay in performance of or failure to perform its responsibilities due to any cause beyond TOSB’s reasonable control. You agree to assume responsibility for all transactions initiated through the Online Banking Service with your ACCESS ID and Password, up to the limits allowed by applicable law.

When using the Online Banking Service, you should never leave your PC unattended, and you should take care that others cannot see you enter your ACCESS ID or Password.

Business Customers

You must ensure that your Password is kept secure and is only used by those authorized in writing by you to do so for the purpose of your business.

You should reconcile your business or financial records with your bank statements at least monthly so that your instructions via the Online Banking Service can be monitored by you.

You should also initiate appropriate internal controls to minimize the risks of fraud.

If Your Password Has Been Lost or Stolen

If you believe your Password has been lost or stolen, contact our office immediately by calling 815-795-2129, from 9:00a.m. until 5:00p.m., Central Time, Monday through Friday, Saturday from 9:00 a.m. until 12:00 p.m., excluding legal holidays. If you believe someone has transferred or may transfer money from your account without your permission, immediately call our office. If you tell us within two (2) Business Days after you discover that your Password has been lost or stolen, you will be liable for no more than $50 if someone uses your Password without your permission. If you do not tell us within two (2) Business Days after you learn of the loss or theft of your Password and we can prove we could have stopped someone from using your Password without your permission if you had advised us, you could be liable for as much as $500. Liability limits may not apply if you provide your Access Id and Password to someone who is not an authorized signor on the affected account(s).

Electronic Mail

If you send TOSB an electronic mail message, we will be deemed to have received it on the following Business Day. Do not include information such as account numbers, social security numbers, etc. in your e-mail correspondence. We will have a reasonable time to act on your e-mail.

You should not rely on electronic mail if you need to communicate with TOSB immediately. For example, if you need to report the theft of your password or an unauthorized transaction from one of your accounts, you should contact TOSB immediately at 815-795-2129. You agree that TOSB may respond to you by electronic mail with regard to any matter related to the Online Banking Service, including responding to any claim of unauthorized electronic funds transfer that you make. Any such electronic mail sent to you by TOSB shall be considered received within three (3) calendar days of the date sent by TOSB, regardless of whether or not you sign on to the Online Banking Service within that time frame.

Hours of Operation

The Online Banking Service is available 24 hours a day, seven days a week, except for interruptions due to maintenance or matters beyond our control (such as earthquakes, severe weather conditions, power outages, etc.). For purposes of transactions, TOSB’s Business Days are Monday through Friday, excluding legal holidays.

Modifications; Notices; Termination

TOSB may modify, amend or revise this Agreement and/or terms and conditions applicable to any Service at any time and from time to time, and the revised Agreement or terms and conditions shall be effective on the date selected by TOSB or at the earliest date allowed by applicable law. Any notice of revisions shall be sufficient if we send you a copy of such revisions or if we notify you that revisions have been made and give you instructions how to obtain a copy of such revised Agreement or terms and conditions. Your continued use of the Service after the effective date of such revisions will constitute your acceptance of the revisions and the revised agreement. We may give you any notice under this Agreement or related to any Service, including notice of revisions or notices under Regulation E, CC, B, DD, M, or A, by any one or more of the following methods: by sending notice by first-class mail or electronic mail at the address shown on our records, by placing a statement message in the statement for any of your account(s) or by posting a notice on our Internet site. You will be deemed to have received any notice by electronic mail three calendar days after it is sent. We reserve the right to terminate this Agreement and your use of the Online Banking Service in whole or in part at any time without prior notice.

If Your Statement Shows Transfers That You Did Not Make

If your statement shows transfers that you did not make or authorize, contact TOSB immediately by calling 815-795-2129, 9:00a.m. to 5:00 p.m., Central Time, Monday through Friday excluding holidays. If you do not notify us within sixty (60) days after the statement was mailed to you, you may not recover any money lost after the sixty (60) days which would not have been lost if we had been notified in time.

Liability For Failure to Make a Transfer

We will endeavor to ensure the service is available for your use at all times, that information provided about your accounts is current and accurate, and that transactions are processed accurately and without unreasonable delay.

If we do not complete a transfer to or from your account on time or in the correct amount according to our Agreement with you, we will be liable for the amount of any losses or damages incurred by you and resulting directly from such failure. In no event will TOSB be liable for loss of goodwill, or for special, incidental, indirect, punitive or consequential loss of damages of any kind. TOSB shall not be responsible for liability, loss or damage of any kind resulting from any delay in performance of or failure to perform its responsibilities due to any cause beyond TOSB’s reasonable control, unless the loss was the direct result of a TOSB employee’s gross negligence or willful misconduct.

You agree that the Bank will not be liable for failure to properly complete a transfer in the following instances:

  1. If through no fault of ours, your account has insufficient funds to complete a transfer. If a transaction is processed against insufficient funds, you may have to repay the amount involved.
  2. If circumstances beyond our control (such as flood, fire or power outage) prevent the transfer.
  3. Your telephone, communication link or service was not working properly and you knew about the problem when you started the transfer.
  4. If your funds are subject to legal process or other encumbrance restricting the transfer.
  5. If there is a hold on your account, or if access to your account is blocked, in accordance with banking policy.
  6. If you believe someone has accessed your accounts without your permission and you fail to notify us immediately.
  7. If we have a reasonable basis for believing that unauthorized use of your Password or account has occurred or may be occurring or if you default under this Agreement, the deposit account agreement or any other agreement with us, or if you or we terminate this Agreement.
  8. You have not properly followed the scheduling instructions on how to make a transfer included in this Agreement.
  9. If we have received incomplete or inaccurate information from you or a third party involving the account or transfer.

TOSB will not be liable for any losses, resulting from circumstances over which we have no direct control, including, but not limited to, the failure of electronic or mechanical equipment or communications lines, telephone or other interconnect problems, operator errors, log-in sequences, severe weather, earthquakes, floods, or other such events. You acknowledge that there are alternative methods for accessing the information and conducting the transactions provided by the Online Banking Service. In the event, you should experience problems in accessing the Online Banking Service, you will attempt to access such information and conduct such transactions by such alternative methods. There may be other exceptions stated in this Agreement and in other agreements with you. In no event shall we be liable for loss of goodwill, or for special, incidental, indirect, punitive or consequential loss or damages of any kind.

General Information

We have the statutory right to use any credit balance in any account you may hold with TOSB to repay any debts that you owe us. We will notify you if we exercise this right of set-off on your accounts.

If you transfer funds to another account holder within TOSB, it is your responsibility to ensure that you have obtained proper authorizations from that account owner to access his/her account. TOSB is not liable for any dispute that may arise between you and the account owner as a result of such a transfer.

You are responsible for using, having or obtaining a computer with compatible Internet access. Any charges relating to that computer or Internet service provider are also your responsibility.

You should check your accounts promptly after transacting through the Online Banking Service and, in addition, when you receive your statement of account you should confirm that all entries are in accordance with instructions given.

No express or implied warranties are made by TOSB pertaining to the use of TOSB’s Online Banking Service, including, without limitation, any implied warranties of merchantability or fitness for a particular purpose. All such warranties are hereby disclaimed and excluded by TOSB.

Errors and Questions

In case of errors or questions regarding an Online Banking transaction, contact us at:

Telephone: 815-795-2129

Write to:
Twin Oaks Savings Bank
125 West Bluff Street
Marseilles, Il 61341

Notification should be made as soon as possible. If you think your statement is wrong or you need more information about a transfer listed on your statement, we must hear from you at the specified telephone number or address no later than sixty (60) calendar days after we sent you the FIRST statement on which the problem or error appeared. We will need:

  1. Your name, account number, and dollar amount of the suspected error. Do not tell us your password.
  2. A description of the error or transfer in question and an explanation regarding why you believe it is an error or need more information.

If the suspected error is reported orally, we may require that you send us your complaint or question in writing within ten (10) Business Days. We will notify you with the results of our investigation within ten (10) Business Days after you contact us and will correct any error promptly. If more time is needed, however, we may take up to forty-five (45) calendar days to investigate your complaint or question. If this occurs, we will provisionally re-credit your account within ten (10) Business Days for the
amount you think is in error, so that you will have use of the funds during the time it takes us to complete our investigation. If TOSB provisionally re-credits funds to your account, and TOSB determines there was no error, you will be notified and the funds will be withdrawn from the account for the provisionally re-credit amount. If we ask you to put your complaint or question in writing and we do not receive it within (10) Business Days, we may not provisionally re-credit your account until the investigation is completed and it is determined that an error did occur.

If your notice or error concerns a transaction that occurred during the first thirty (30) days after the first deposit to the account was made, the applicable time periods are twenty (20) business days in place of ten (10) business days and ninety (90) days in place of forty-five (45) days. We will tell you the results of our investigation within three (3) Business Days after completing our investigation. If we determine that no error occurred, we will send you a written explanation. You may request copies of the documents that we used in the investigation. If we provisionally re-credited funds to your Account and we determine there was no error, the funds will be withdrawn from your account for the provisionally re-credited amount.

You agree that TOSB may respond to you by electronic mail with regard to any claim of unauthorized electronic fund transfer that relates to the Online Banking Service. Any such electronic mail sent to you by TOSB shall be considered received within three (3) calendar days of the date sent by the bank, regardless of whether or not you sign on the Online Banking Service within that time frame.

Disclosure of Account Information to Third Parties

We will disclose information to third parties about your account(s) or the transactions that you make:

  1. When it is necessary for completing a transaction; or
  2. To verify the existence and condition of your account to a third party; or
  3. To comply with a government agency directive or court order; or
  4. If you give us your written permission.

A complete statement of TOSB’s privacy policy is available on our web site.

Other Agreements

In addition to this Agreement, you and TOSB agree to be bound by and comply with the requirements of the agreements applicable to each of your Online Accounts. Your use of Online Banking Service is your acknowledgement that you have received these agreements and intend to be bound by them. You should review other disclosures received by you when you open your account(s) at TOSB including the charges that may be imposed for electronic funds transfers or the right to make transfers listed in the fee schedules accompanying those disclosures.

Complete Agreement

You acknowledge that you have read this agreement, that you fully understand all terms and provisions of the agreement and that you agree to be bound by its terms. You further agree that this agreement and any modifications made pursuant to it supersedes all other proposals, whether oral or written, all other between TOSB and you relating to TOSB’s Online Banking Service.

In addition, you agree that you will use TOSB’s Online Banking Service only in conjunction with lawful purposes and will not use the Online Banking Service for any activities in violation of any laws or regulations.

Inactivity; Termination

You are responsible for complying with all the terms of this Agreement, with the terms of the agreement governing the deposit accounts which you access using the service. We can terminate your electronic banking privileges under this Agreement without notice to you if you do not comply with the agreement governing your deposit, loan accounts or other accounts, or any account is not maintained in good standing or if we have reason to believe that the Service has been subject to unauthorized or improper use. We will promptly notify you if we terminate this Agreement or your use of the service for any other reason.

We may convert your Online Banking Service access to an inactive status if you do not sign on to the service or have any transaction scheduled through the Service during any consecutive ninety (90) days period. If your Service access is considered inactive, you must contact us, and there will be a $4.50 fee to have the Service re-activated before you will be able to use the service.

To cancel the Online Banking Service, you must notify us and provide your name, address and the effective date to stop the Service. You may notify us by one of the following methods:

  1. By sending e-mail to information@twinoakssavings.com
  2. By calling 815-795-2129, 9:00a.m. to 5:00 p.m. Central Time, Monday through Friday.
  3. By writing a letter and mailing it to:
    Twin Oaks Savings Bank
    125 West Bluff St.
    Marseilles, Il 61341

Governing Law

All applicable state and federal laws govern this Agreement and the Online Banking Service.

Fee Schedule

Presently TOSB offers the benefits and convenience of our Online Banking service to you free of charge. Current fees may apply for specific services. Please see your original deposit account disclosure for more information.


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